FAQ
FAQ

Do I need a passport?

U.S. citizens do not need a passport to come to the U.S. Virgin Islands (St. Thomas, St. John, and St. Croix). Flights to St. Thomas are much like any other U.S. domestic flight and require the same documentation. It is important to note that the U.S. Virgin Islands are near the British Virgin Islands (Jost Van Dyke, Tortola, Virgin Gorda, and Anegada), and many boating and sailing excursions are available to our neighboring islands. A valid U.S. passport is required to enter any of the British Virgin Islands, so keep that in mind when booking excursions.

Does our resort offer a best rate guarantee?

If you find a better rate elsewhere within 24 hours of your booking, let us know and we will match it! Rates online must be publicly available and bookable on the Internet at the time of verification. Screenshots or other similarly produced images will not be accepted.

NOTE: THIS GUARANTEE DOES NOT APPLY TO

Rates on "opaque" websites where the hotel brand and specific hotel are not known until the booking is made (E.G., Priceline.com, Hotwire.com).

Packaged rates that include air, car rentals, taxes, service charges, meals, coupons, or other services and amenities.

Qualified discount rates including, such as a member rate, including but not limited to, AAA, Military and similar.

Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by our hotel for a specified and limited group, and are not publicly available such as employee, offline wholesale/FIT, pre-paid rates which may include a voucher (including electronic vouchers), group or other specially negotiated rates.

Reservations made within 24 hours of arrival.

Rate disparities due to fluctuations, rounding, or differences in the currency exchange rates.

What’s type of currency do I need?

The official currency in the USVI is the U.S. dollar. While many places on island accept major credit cards (Visa, MasterCard, Discover, and American Express), there are many venues which will only accept cash (taxis, ferry terminals, customs docks, and some vendors and restaurants). Plan to carry cash accordingly, and remember to inform your credit card provider that you will be in the Caribbean. Customary gratuities when dining in the USVI are the same as in the U.S., 15-20% on food tabs. Review your bill carefully as some restaurants will automatically charge gratuity.

Will my cell phone work on St. Thomas?

Each cell phone provider has its own policy for service in the U.S. Virgin Islands. You should always verify your plan with your provider before leaving the continental U.S. With any provider, be careful when visiting St. John, as parts of the island will pick up towers stationed in the British Virgin Islands, resulting in international charges. If your provider charges roaming fees, a smartphone can be rented in St. Thomas from Choice Wireless for $5 a day. Many resorts, restaurants, and stores offer free Wi-Fi.

What should I pack?

Island casual is the norm in St. Thomas. While a swimsuit and cover is appropriate for going from your resort to the beach, it would not be appropriate for walking downtown or eating in a restaurant that isn’t beachside. The basic rule is have real clothes on when not at the beach. For fine dining restaurants, dressing up is not required. For men, shorts or pants and a polo are always appropriate, and for women, anything from shorts or pants and a blouse to a dress is perfect for a nice dinner. Unless you are going for a run or a walking tour, tennis shoes are not necessary, and sandals and flip-flops are the ideal island footwear.

How do I get from the airport to the resort?

Taxi service from the airport is safe and regulated, but the most convenient option is to arrange private airport transfers. Car rental services are available at the airport but should be prearranged. If you rent a car, remember that we drive on the left and keep a map of the island handy. Taxi service is the best alternative option for getting around the island, and always use a taxi with a taxi light and USVI taxi license plate.

Can you help me book island tours and activities?

Yes, Sugar Bay Resort & Spa can help you arrange a wide range of island tours and excursions, including day sails, boat rentals, eco tours, island tours, private tours, and other experiences. Always double check what is required before going on the excursion as some tours may accept cash only or require a passport.

What is the best day to explore the island?

Because St. Thomas is such a popular cruise port, it is always wise to plan around the cruise ship schedule. Popular spots such as Magen’s Bay, Coki Beach, Downtown Charlotte Amalie, Lookout Points, and even St. John beaches like Trunk Bay can become crowded so we recommend avoiding these areas on days when multiple cruise ships are in port.

Do you have a golf course?

No, but guests of Sugar Bay Resort & Spa have easy access to Mahogany Run, an 18-hole championship golf course located just 15 minutes from the resort.

Does the resort have a dress code?

Resort casual attire is appropriate in all areas of Sugar Bay Resort & Spa.

Can Sugar Bay Resort & Spa accommodate my dietary restrictions?

Yes, please inform us of any dietary restrictions. 

When are the Restaurants Open?

Not all restaurants are open every night, please refer to our dining page to see the hours of operation.

“The best part of Sugar Bay Resort is Cora, a member of the wait staff. She completely went above & beyond to take care of us on our trip. Her enthusiasm and smile are a rarity these days in the hospitality industry!”
- Bryan B
“This is our third visit to St Thomas and Sugar Bay Resort. The accommodations are updated and well maintained, and the staff goes above and beyond to ensure all guest's needs are met. We look forward to bringing our family here next year.”
- thaith32
“I have stayed at Sugar Bay resort 3 times a total of 5 weeks. The reason I keep going back is I love the quiet slow paced side of the island opposite the airport and cruise ships. The view is breath taking. The weather is perfect.”
- j K
“Best trip ever!! Staff was AMAZING!! Resort was gorgeous!! Everyone was so friendly. Denell is an awesome activities director & Brei Anna ...BEST pool side server. Had the most amazing time!! See you this summer!!”
- ehowell3